Processing Time

Orders are processed through Monday - Friday. All orders placed before 12 noon EST Monday - Friday will be processed on the same day providing all security checks are passed. If further security checks on your order are required, this can take several days or until you provide the requested information. Please allow additional time for processing orders placed on and around release days. Due to the high volume of orders, processing of orders in busier times can take up to 5 working days. Estimated shipping times will then be effective which can be found below.

Shipping Times

The below delivery times take effect AFTER your order has been processed. DHL do not always deliver on weekends, please check with your local DHL delivery office. All our deliveries are DHL Express Shipping.

USA 1-2 working days - $8.00
EUROPE 1-3 working days - $20.00
UK 2-3 working days - $30
AUSTRALIA 2-3 working days - $
REST OF WORLD 2-6 working days - $

Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 7 days can no longer be investigated or compensated.

Taxes + Duties

As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping too. Payment of these amounts will be necessary to release your order from customs on arrival. If the item gets returned to us as a result of unpaid duties, shipping charges and return fees of 20% OR full amount whichever greater will be deducted from the refund.

Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative. Shipping times may vary over busy periods and bank holidays.